Refund policy

At ShopByDaisyGlow, we take great care in delivering quality products. However, if you receive a damaged or incorrect item, please review our return guidelines below.

To qualify for a return or exchange, customers must provide a complete unboxing video as proof of any damage. The video must clearly show the package being opened from seal to product, without cuts, edits, or filters.

• Without valid video proof, return or refund requests will be declined.

• Any damage caused after delivery or while in the customer’s possession will not be eligible for refund or exchange.

• If approved, the product must be returned in its original condition, along with all original packaging, including jewelry boxes.

• Once we receive and verify the returned product, refunds will be processed within 5-7 business days to the original payment method.